Every enquiry deserves an answer. Even after closing.
Aina
New customer enquiry
Cozee front desk
Built-in booking calendar
Calendar request
Hydration facial
- Customer
- Aina
- Preferred time
- Tomorrow · 2:30 PM
- Language
- Bahasa Melayu
Approve the request and it takes its place on your Cozee calendar. The customer is kept informed in the same conversation.
Southeast Asia doesn't speak in one language. Neither should your front desk.
Customers switch naturally between English, Bahasa Melayu, Chinese and regional languages. Cozee detects the language in the conversation and responds in kind, using the same business information you approved.
~5 min
To set up your profile and knowledge base
Describe your business in a few sentences — Cozee drafts the rest for you to check.
24/7
Always answering
Nights, weekends, public holidays — whenever a customer messages, someone replies.
1 system
From enquiry to calendar
Names, services, availability and confirmed bookings stay together instead of getting buried in chat.
Multi-lingual
Language matched automatically
English, Bahasa Melayu, Chinese and more — without building a separate script for each one.
Designed for service teams across
Different businesses. The same costly silence.
The enquiry may change, but the job is the same: answer clearly, collect the right details, and give the owner something useful to act on.
A late-night slot check becomes tomorrow's booking request.
Can I do gel removal and a new set around 11 tomorrow?
Yes, 11:30 AM is available. May I have your name and preferred nail artist?
A parent gets a useful answer while the teacher is teaching.
Ada kelas Maths untuk Form 3 hari Sabtu?
Ada kelas pada 10 pagi. Saya boleh catat nama pelajar dan nombor untuk sesi percubaan.
Routine questions are handled before they reach the counter.
初次咨询需要准备什么？可以安排星期五吗？
请携带身份证件和相关记录。星期五有两个时段，我可以先记录您的选择。
From first enquiry to a calendar-ready booking.
Cozee handles the conversation, checks what is actually available, and keeps you in control of the final calendar.
Lotus Hair Studio
Online — replies instantly
The AI front desk and booking calendar already work together.
No extra scheduler to buy, embed or reconcile. Cozee answers the question, checks real availability, captures the booking and keeps the calendar organised in one continuous flow.
The handoff promise
Customers get a quick answer and relevant times. Your team gets a structured request and one reliable calendar — without stitching together separate tools.
Booking details, captured mid-conversation
Service, time, name, contact — Cozee pulls it straight out of the chat, no form for the customer to fill in.
Offer times that are actually open
Cozee checks your working hours, bookable resources and existing appointments before presenting a time to the customer.
Manage everything in the built-in calendar
Review, confirm or decline from one dashboard. Confirmed bookings are organised by date and resource, ready for the day ahead.
Keep the customer in the loop
Cozee carries your decision back into the same conversation, so the booking journey stays clear from enquiry to confirmation.
Give Cozee the facts. It turns them into helpful answers.
Set up the information customers ask for most. Cozee uses that approved source of truth in every language it speaks.
Full colour & balayage
From $120 · 90 min
Mon–Sat, 10am–8pm
Closed Sundays & public holidays
24-hour cancellation
50% charge on no-shows
“Do you take walk-ins for 1-to-1?”
“Yes, subject to tutor availability that day.”
Built to know its limits.
A confident wrong answer costs more than a missed one. Cozee is designed to stay grounded in what your business has actually provided.
Answers from your knowledge base
Services, prices, hours and policies come from the information you review — not an improvised sales pitch.
Says when it does not know
If the answer is not in your business information, Cozee can flag the question for a human instead of making one up.
Keeps the owner in control
Booking requests are checked against real availability and organised for review before entering your calendar.
Local businesses that run on conversation.
Serious front-desk coverage without enterprise-sized software bills.
Cozee starts at US$29 a month. Use it to cover repetitive enquiries and after-hours demand while your people focus on the moments that need a person.
THE USUAL ALTERNATIVE
More front-desk coverage
COZEE
Monthly invoice
AI Receptionist
US$29
24/7 enquiry coverage
Built-in booking calendar included
STARTING MONTHLY: US$29
See all plansBefore you hand over the inbox.
The practical details most owners want to know before trying Cozee.
What languages can Cozee reply in?
Cozee detects the customer's language from the conversation and responds in that language. It is designed for multilingual markets, including English, Bahasa Melayu, Chinese and other commonly used regional languages.
Does Cozee make up prices or policies?
No. Cozee is instructed to answer from the business information you approve. If the answer is missing, it should say so and leave the question for your team instead of guessing.
Does a booking become final automatically?
Not by default. Cozee captures the service and customer details, checks availability, then puts the request in your dashboard. Once you approve it, the booking is organised on your Cozee calendar.
How long does setup take?
Most businesses can create a profile and first knowledge base in a few minutes. Add your services, hours, common questions and policies, then review what Cozee will use.
Is the booking calendar included?
Yes. Cozee is designed as a one-stop service: AI answers, real availability, booking capture, a built-in calendar and an owner dashboard are included. Higher plans add more bookable resources and external calendar integrations.
How much does it cost?
Plans start at US$29 per business per month. There is no setup fee or long contract, and the free trial does not require a card.
Your next customer may be typing now